Drain Doctor

“Drain Doctor did a really stellar job on a complicated neighbourhood private drainage system shared by 20 properties. They cleared out some pretty gnarly sumps and installed new storm drain pipes in a steep river gully. They did beautiful work, far exceeding my expectations. I interviewed three companies and Jonathan, the estimator from Drain Doctor, understood the situation best, had great ideas, and their bid was also the best, but I would’ve chosen them anyways. Steve and his partner started the project, then switched to Paul and his partner, and François and his partner did the sumps. They were all very personable and as the inevitable unforeseen problems arose, they were very upfront on what additional costs were going to be and sought my approval at each stage. My only problem I had wasn’t enough to lower my 5 star rating. I had some frustrating problems getting email from Drain Doctor throughout the project. I set up a new email account just for Drain Doctor, but they weren’t able to update my address in their system. Each time they sent an email, they’d have to manually change it to my new address or it’d fail to get to me. I’m mentioning this only for future clients that use small email providers could run into this same problem. I got pretty grumpy about it, but they handled it with professionalism. I hope to hire them again for future projects!”

— Chris (cricket) Hynes

“Fantastic communication during booking and the day of the appointment. Sione who attended our issue worked quickly and efficiently and had the drain sorted in less than an hour. I'd definitely recommend Drain Doctor in future. Cost less than I was expecting too.”

— Graham Ogden

“Small job of clearing a residential drain outside a garage, was done at short notice and in only 30 minutes by Sione, who also offered advise about how to keep the drain cleared myself. Pricing is reasonable too. Professional and reliable company.”

— Gareth Morton

“Shane cleared my blocked drain promptly this afternoon, referred by our regular plumber. He cleaned up the mess from the drain overflow very thoroughly and hygienically and everything looks perfect. I’m delighted with the service Shane provided and wouldn’t hesitate to contact him again. He was friendly, professional, efficient, experienced and skilled.”

— Liz Kinley-Huirama

“Extensive work was carried out on my property over two days. I was very happy with the result and wouldn't hesitate to use Drain Doctors again in the future. Thanks very much for a job well done.”

— Richard Marshall