Flooring Direct

“Worst experience ever! I have to say good pre sales to make sure that order is processed and once it was placed, customer service is awful. After installation, I provided my feedback via email and had assurance that they will improve. Then I had workmanship issue and had layer come back twice to fix. No efforts put through by Business and they kind of have attitude that customer should contact their contractor(and chase up) who had done the install. (I didn't paid your contractor for Carpet and installation, I have paid flooring direct so it should be their responsibility to organize that). Again found carpet coming off in corners third time, sent an email on 10th March, 2021 with no response till now. Chased up on their reception then had a call from Carpet layer and had excuses to come. It has been over a month till I called up Garima and finally had layer came yesterday to fix the issue. Quite amazed to see than no call from business to confirm or apologies for delay. I would not recommend anyone to use this company or their services.”

— Prabjeet Singh

“Very happy with the job Ravi and the team did. The price was right, customer service on point and the finished product lifted our office. You would be making a good choice to go with Flooring Direct.”

— Jeff McGregor

“5 stars for Flooring Direct and Sales Representative Justin! Working with Justin was a delight. He provided excellent advice and communication throughout the process. I highly recommend Flooring Direct for their quality products and top-notch service!”

— Lily Zheng

“We have used flooring direct twice, and both times the experience was bad. Poor communication, not turning up when they say they would, not having the product they say they would, and worst of all the quality of the workmanship was terrible (see photos) - the joining cap actually doesnt cover the join, and in second photo they made one of the floor board too bloody short.”

— Al Grant

“Nobody cared I was there... Product range looked good enough. After a quick look I couldnt be bothered with this store”

— Christine