Hiring a Carpet Layer Checklist

A National Certificate in Flooring (Level 4) shows formal training in carpet laying, vinyl installation, and subfloor preparation. Not all carpet layers hold this, but it signals professionalism.

FloorNZ is the industry body for flooring professionals. Members agree to quality standards and have access to dispute resolution processes.

Carpet, luxury vinyl plank, sheet vinyl, laminate, and timber all require different skills and tools. Ask specifically about their experience with the product you have chosen.

Carpet laying is a skill that improves with experience. Pattern matching, stair installation, and dealing with irregular room shapes all require practiced hands.

Good subfloor preparation is critical. The installer should check for moisture, levelness, and structural integrity. Concrete floors may need grinding or levelling compound.

Underlay affects comfort, insulation, and carpet lifespan. For carpet, ask about density and thickness options. Budget underlay leads to premature wear and a flat feel.

Some installers expect furniture to be moved before they arrive. Others include it in the service. Clarify this upfront to avoid surprises on installation day.

Will they remove your old carpet, vinyl, or underlay? Is disposal included in the quote? Some installers charge extra for removal and dump fees.

Flooring quotes should detail the product, underlay, subfloor preparation, installation labour, furniture moving, old flooring removal, and any extra charges like stairs.

In large rooms, seams are sometimes necessary. A professional installer will discuss seam placement to minimise visibility and avoid high-traffic areas.

Most carpet manufacturers offer 5 to 15-year wear warranties, but these require professional installation. Ask for a separate workmanship warranty from the installer.

Most room installations take half a day to a day. Ask when they can start, how long it will take, and whether you need to vacate the room during installation.

Flooring installation involves cutting, adhesives, and potential damage to subfloors and walls. Public liability insurance protects you against accidental damage.

New carpet should not be steam cleaned for at least 12 months. Vinyl needs specific cleaning products. Ask for care instructions to protect your warranty.

Professional installers stand behind their work. Ask about their policy for fixing issues like bubbles, lifting edges, or seam problems that may appear after installation.

Ask the installer to leave any carpet or vinyl offcuts. These are useful for patching damaged areas later and impossible to source once the product is discontinued.